Very Important Read: Drake Morton
Using Personality To Help Drive Engagement
by Loren McDonald , Thursday, October 22, 2009
My previous column, where I shared personal experiences about assumptions others have made about my wife and me without knowing us, turned out to be the second most popular column I’ve written for Email Insider, as measured by the number of readers’ comments.
I intended the column to caution against assuming too much about your subscribers and customers. However, reader reaction confirmed my view that showing a human, personal side in email, blogs and other communications content will lead to greater engagement with your customers and subscribers.


